My tablet won’t work with Paint Tool SAI; the cursor will not move at all. Other creative software does not have this issue.

Applicable Model:Star 01,Star 02,Star 03,Star 04,Star G430,Star 05,Star G540,Star 06,Star 06C,Star 03 Pro,Star G640,Star G430S,Star G640S,Artist 10S,Artist 22,Artist 22E,Artist 16,Artist 13.3,Artist 15.6,Artist 16 Pro,Artist 22 Pro,Artist 22E Pro,Artist 12,Artist 15.6 Pro,Deco 01,Deco 03,Deco 02,Star G540 Pro,Deco Pro S/M,Artist 13.3 Pro,Deco 01 V2,Artist 12 Pro,Star G960

Please follow these directions:

1. Ensure that all tablet drivers, including your XP-Pen driver, are uninstalled completely. To do this, open Start >> Control Panel >> Programs and Features and check your programs list. Reboot your computer after uninstalling any tablet software.

2. After rebooting, click “Start,” then search for “Tablet preferences.” If you find a match, you still have tablet software installed; please repeat step 1.

3. Reinstall your tablet’s latest driver from the Support >> Downloads section of our website. Reboot once more.

4. Ensure that your tablet functions correctly in software other than SAI.

5. Open your SAI installation path, then open “misc.ini” in a text editing program such as Notepad.

6. Scroll down to “TabletMouseSimulation.”

7. If it is set to 0, please change it to 1, then save and exit.

8. If it is set to 1, please change it to 0, then save and exit.

9. Open SAI and test for the issue.