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A.Product repair by express mail or directly to the freight delivery form door sent it back to XP-Pen Company

B.Return the need to be accompanied by a note, write clear product failure phenomenon, customer contact, return address

C.Working Time:Monday to Friday 10 AM- 6 PM (PST)


Maintenance remittance information

Bank name:Cathay Bank

Company name:XPPEN Technology CO.

Bank Account: 04039637


Remittance information

After the transfer is completed, please take a photo or scan the remittance credentials, send email to or call USA: (+1) 626.421.7428 notice to inquire the remittance.

Maintenance site list
Maintenance site Detailed address Addressee Zip code Contact information Working hours
XPPEN Technology CO. 19028 San Jose Ave. Unit I, City of Industry, CA Kenneth T. Cheng 91748 (+1) 626.421.7428 Fr. 10 am-6 pm
Customer service
  • US : 9 am to 5 pm p.s.t
  • US : 8 pm to 5 am
Working Time
Monday to Friday
Phone Number
USA: (+1) 626.421.7428
China: +86(0)75523769755